Dr. Deborah Manzo, Director, North Carolina Performance Excellence Coaching Program

Manzo provides coaching services for professionals in business, healthcare, manufacturing, government and education, in the areas of leadership, strategic planning, action planning, customer focus, analytics, knowledge management, workforce capability, process improvements, and more. Manzo serves on the Editorial Review Board for the American Society for Quality- Quality Management Journal. Since 1999, she has also served the United States National Institute for Standards and Technology (NIST) as a National Baldrige Alumni Senior Examiner.